Shipping & returns
Orders via l'Atelier du Champagne are shipped via bottle post in cooperation with PostNL. At the bottom of this page you will find an overview of the rates & countries.
You can also have your order prepared in the atelier. Pick up is available 5 days a week from 11:00 til 18:00.
What is the delivery time?
We strive to have your order delivered to PostNL within 24 hours on working days. PostNL is market leader in package delivery. In 98% of cases, your package will arrive at its destination within 24 hours, at a private or business address, post box, or business address. However, this is not a 100% guarantee. Please refer to our general terms and conditions.
If a package cannot be delivered to you Tuesday through Saturday, a second delivery attempt will be made. The date and time of the 2nd delivery depends on the day of the 1st delivery. If you are not home for the second delivery either, the postal worker will leave a card in your mailbox telling you where you can pick up the shipment. The package will be held at the post office for 3 weeks.
Has my package already been sent or delayed?
Are you registered? Then you can use your account to track your order status. If your order status in your account is 'shipped' but you have not yet received it, it is best to wait a few more working days. In rare cases, it will take PostNL a few days to deliver your order instead of 24 hours. Still haven't received your order 3 working days after it's been shipped? Please contact our customer service team. Please provide us with your order number so we can help you as quickly as possible.
Shipping costs Netherlands
1 to 6 bottles €5,95
Shipping costs Europe
1 to 6 bottles €18.50
Shipping costs countries outside Europe
1 to 3 bottles €45.50
3 to 6 bottles €69.50
Of course we want you to be satisfied, and we hope the extensive product information we've provided on this website will make that possible. Consumers have 14 calendar days after receipt of the order to return it. If you are not satisfied with your order you can return it to us. Upon return of your complete order, you will receive the full amount paid back on the account you have paid, including shipping costs. However, the buyer is responsible for the cost of returning your order. To return a product, we will send you a return label with the special return address and your personal return number pre-printed on it.
Please contact us by e-mail: [email protected]
Excluded from the right of return are personalised products, for example products that have been engraved or printed. Of course, the items must be in undamaged condition and unopened. Because specific storage conditions are necessary to keep vintage champagnes in good condition, these drinks cannot be returned. We will not accept insufficient or unstamped returns. If you return an item outside the set conditions, the payment obligation will not lapse.